IT Help Desk
Let our IT professionals support your customers and partners with their technical inquiries
IT Help Desk
Establishing a strong IT team to support your customers' technical request is costly and sometimes impossible without the right domain expertise, maintenance experience and knowledge transfer protocols.
To solve these problems for your business, HT Dynamic Solutions can combine our wealth of experience, deep understanding of the IT help desk business, robust software and hardware system and teams of highly trained professionals, to provide the customer care and management that you need.
01 IT Help Desk scoping
Your requests and specifications for the IT Help Desk are received by us. A specialized team will be established for each project, with its own procedure and guidelines according to your request and specification. The team will scope out the issues, main bottlenecks and offer a solution and the procedure for establishment.
02 IT Help Desk preparation
A detailed guideline on the IT Help Desk procedure will be established with proper monitoring and reporting modules, transfer of knowledge and training instruction if needed.
03 IT Help Desk in operation
After robust procedure and guideline have been established that cater to your business needs and specification, the IT Help Desk will be set up and enter operational mode. Continuous monitoring will be implemented for further systemic improvement.
Let us support your business process
We offer a personal approach with our expert team and effective support tools. Our outsourced solution reduce the cost and time for your enterprise so you can focus on growth and scale. We see ourselves as an extension of your team and seamlessly integrate our consultants and help desk professionals into your day-to-day business operations to ensure that your customers get only the best possible experience. Let's be partners and grow our businesses together!
Let's talk business! If you have any questions for us, want to propose a partnership, or require any services from our suite of offerings, let us know with the form below or contact us directly with the email and phone number listed.
4th Floor, Mitech Center, No. 75 Road 2/4, Vinh Hoa, Nha Trang City, Khanh Hoa Province, Vietnam
+84 908 250 681